• FAQ - Answers

Will my cordless phone or other wireless devices such as my Baby Monitor or wireless Headphones, interfere with the wireless connection?

It is possible that your cordless phone could interfere with the wireless connection. Any device that uses the same frequency band (900Mhz range) such as a 900Mhz analogue or digital cordless phone may interfere. This could also include Baby Monitors which are sometimes in the 900 Mhz range as well as wireless Headphones. Analogue phones in the 900 Meg 2.4 and 5.8 Gigahertz (GHz) range are particularly prone to interfering. Other sources of radio frequency interference could include your microwave, wireless headphones or other household wireless network devices such as video baby monitors. The further the equipment is from the RECN modem, the less likely they are to interfere and any device such as those previously listed, should be tested near the modem to ensure it does not interfere.

Who can get high speed wireless service?

Simply put, you can get high speed wireless Internet service if your residence or business is located within the range of the signal (regardless of whether you have a clear line-of-site to the tower or not). We use specialized equipment to determine if you can get wireless service, so if you are interested in high speed wireless Internet, please call us at (250) 956-2282 or toll free 1-866-950-RECN (7326) and we will be more than happy to assist you with determining availability in your area.

What is meant by Bandwidth?

Bandwidth describes the amount of data a network can transport in a certain period of time. In other words, bandwidth is a capacity (uplink / downlink) for rate of transfer, usually expressed in bits per second, from our system to your computer. The actual speed and capacity of traffic to another site varies depending on the amount of traffic or congestion on the Internet (at large) and other factors also.

CLICK HERE for an indepth explanation of common reasons for exceeding your traffic limit and causes of high Internet traffic use, as well as what you can do to lower your bandwidth (traffic) usage and help to better protect your PC from Virus or Spyware.

Is it available in my area?

RECN High Speed Wireless Internet currently services the following communities: Sointula, Malcolm Island (Kaleva Road), Mitchel Bay and surrounding areas, Hyde Creek (call for details), Holberg and surrounding rural communities, Coal Harbour, Quatsino First Nations, Quatsino, Hecate Cove, Zeballos and Ehattesaht First Nations.

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