• FAQ - Answers

Non-Payment - What happens if I am in arrears with my monthly payment?

RECN will contact you and then allow two weeks from the date of contact for you to bring your account up-to-date. If it is still not paid, RECN will disconnect the service provided. If the payment is then still not paid, the modem and equipment must be returned to RECN or further charges will apply (See Acceptable Use Policy).

Non-Payment - If I am disconnected for non-payment, how do I get reconnected and is there a fee for this?

Once your account is brought up-to-date (paid in full), you will be reconnected for a $50.00 reconnection fee.

Cancellation - What do I do to cancel my service?

Advise the RECN office by phoning 956-2282 or 1-866-950-RECN (7326) or by letter or email info@recn.ca, at least two weeks in advance of the cancellation. Make arrangements to return the modem to the RECN office. Returning the modem to our office or making arrangements for an outdoor modem to be taken down is the customers responsibility. If this is not done, further charges will apply if the modem and equipment are not returned (See Acceptable Use Policy).

PRE-AUTHORIZED PAYMENTS - What if there is insufficient money in my bank account when a payment is due?

If there are not enough funds in your bank account when the P.A.P. is due on the 1st business day of the month, then a second attempt will be made to withdraw the funds. This is done on the 3rd business day after the first attempt. If after the second attempt to withdraw your monthly payment, it is again returned for insufficeint funds, you will be notified and an NSF (Insufficient funds) Fee will be applied. This is based on the bank charge for the NSF fee.